About Us
GDI Electronics
7830 North Central Dr. Suite C
Lewis Center, OH 43035
To place orders over the phone Mon-Fri 9am-9pm, please email us for the toll
free number. This number is only for placing orders. If you have questions about
products or stock inquires please email
customer service.
Fax Number: 1-877-907-0041
Ordering is very easy at gdielectronics.com using our website's easy to use checkout process. gdielectronics.com is committed to offering you the very lowest prices on our entire inventory of products. We fulfill thousands of orders a week which gives us the buying power we need from our distributors to offer not just below the everyday retail prices.
Shipping
guidelines
Post Office Box Address:
Due to carrier restrictions, our current shipment regulations do not allow
shipments to P.O. Box addresses.
APO and FPO Address: Due to UPS and FedEx Restrictions, our current shipment regulations do not allow shipments to U.S. Military addresses such as APO and FPO.
International Addresses: Due to our manufacturer agreements, we are not permitted to ship products to addresses outside the Continental US, Alaska, and Hawaii.
Shipping Time
Lines
95% of all orders get shipped within 1 or 2
business days upon payment. Please allow 3-7 business days for items which may
not be in stock. Delivery time for UPS & FedEx ground is 3 to 6 business days.
All items over 100 lbs must ship by truck, please allow 3 to 7 days for truck deliveries. All truck shipments are curbside delivery; upgraded services such as lift gate and inside delivery can be purchased for additional costs. Please email for pricing sales@gdielectronics.com
Weekend and Holiday Shipping:
GDI Electronicss does not ship on weekends or holidays and these days do not
count as part of the delivery time.
Products
All products sold by
gdielectronics.com are
considered new, factory sealed & covered by manufacturer warranties unless
obviously specified. If you find your package is not delivered in this
condition, please contact us immediately at sales@gdielectronics.com.
gdielectronics.com does not offer any technical assistance. We cannot offer advice
on compatibility of items. We are not technicians, only quality retailers with
competitive prices. On most products we provide detailed specifications to
obtain information about our products. Please contact the manufacturers for
accurate answers to your technical questions and compatibility.
Errors or omissions in
descriptive, typographic, pricing and/or photographic representation are subject
to correction. We reserve the right to modify this site's content at any time.
Special Orders: all special orders cannot be cancelled unless approved by email. Once a special order ships it cannot be cancelled or returned. Please email if you have any questions.
Refused or
Unreachable Deliveries
If the shipment is "returned to shipper",
GDI Electronicss will then credit the customer in less the 15% restocking fee and
shipping and handling charges, including all items paid for that returns with
those refused boxes. If not all items are refused then only the items received
back will be refunded. All truck orders that are refused are subject a
restocking fee plus return shipping fees.
Credit Card
Charges
Before shipping any product
gdielectronics.com
performs a credit card pre-authorization with the card holders credit card
company to ensure the funds are available when the product is ready to ship.
Final credit card charges will be processed upon shipment of your
gdielectronics.com order. Any additional or post order charges such as additional
shipping, handling, or special delivery charges, which cannot be calculated via
gdielectronics.com online order checkout process, may be charged separately and
may appear as a separate charge on your credit card statement. In the above
limited cases, customer will be notified if additional charges need to be
applied on the order.
Shipping
Charges
Shipping and handling charges are displayed upon checkout of your order.
Although gdielectronics.com tries to display accurate shipping charges upon
checkout, in some limited cases, additional shipping charges may be applied
"after" order has been placed to cover shipping calculation errors generated by
our shipping software or other shipping miss-calculations that can occur upon
checkout. In these cases, additional shipping charges will be applied after
items have been boxed, weighed and scanned and customer will be notified via
email. If shipping charges do not show up "at all" upon checkout, shipping
charges will be added later and customer will be notified. In the above limited
cases, customer will only be charged actual carrier shipping charges and will
not be charged for any handling such as boxing or packing fees.
We reserve the right to update a shipping cost if the
product is being shipped by freight or if there is an error on our site.
Some of our larger item’s such as furniture is an estimated cost.
Depending on the location it may change.
Sales Tax
Current tax laws exclude gdielectronics.com from charging sales tax for any Internet orders placed outside the state of Ohio. If you are shipping your order to any address in OH State you will be charged the appropriate sales tax percentage for the address your order is being shipped to.
If you would like to pay with a Purchase Order, please read our purchase order requirements.
14 Day Return Policy
Since we are in business because of our customers, we try and resolve any problems or concerns that may develop during the purchase process. We want you to be satisfied with all merchandise purchased through gdielectronics.com and ask that you carefully read our return policies below:
gdielectronics.com offers a 14 DAY RETURN POLICY for products purchased directly from gdielectronics.com on an approved case by case basis provided that the product is returned in the original "SEALED, UNOPENED BOX. gdielectronics.com reserves the right to charge a 15% restocking fee on any merchandise returned. gdielectronics.com will refuse any returned merchandise if items are not returned in the original “SEALED, UNOPENED BOX”. Customer is responsible for insuring each return and all carrier shipping charges on the return. gdielectronics.com will not accept returns via any other carrier other than UPS or Fed Ex. Customer will e-mail the tracking number to sales@gdielectronics.com within 24hrs of return pickup.
Due to various manufacturer restrictions and polices on merchandise returns, all sales are final on the following, but not limited to items. Customers must contact the manufacturer directly for product repairs or replacements:
All items being returned must get a return authorization number within 14 days
prior to being shipped back. There is a 15% restocking fee on returned orders.
Shipping charges must be pre-paid otherwise shipments will be refused. All items
will be inspected to insure the product is returnable. Once approved for return
the credit card will be credited the cost of the item excluding the shipping
charges. No returns will be accepted after 14 days of receipt. Customer assumes
full responsibility for any return shipping.
Receiving Incorrect Merchandise: Please email sales@gdielectronics.com. Please indicate in the “ANY ADDITITONAL INFORMATION” section the item code of the product you did receive. We will immediately take care of any miss-ships that are sent.
Defective or DOA Merchandise: In cases the item is defective the customer is responsible for return shipping. We realize that it is not the customers fault if a product is defective, but at the same time you have to realize that it is not our fault either if a product is defective -- we ship what our distributors & manufacturers provide us with. This is why we share the shipping costs associated with a return replacement. The customer will pay for return shipping, and we will pay to ship the replacement. We cannot offer our competitive low prices and absorb the full cost of handling return shipments. If you want to return a defective unit, for a refund the shipping and handling charges will be non refundable, and there will be a restocking fee.
If the item appears to have obvious damaged by the carrier, immediately tell the driver you do not want to receive this package or we can file a damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and if they are damaged refuse the package. If the item appears to be damaged straight from the manufacturer. Please make sure to provide your order number. Before we reship or refund the claim with the courier must be resolved.
Cancellations
Pre-Shipping Cancellations for In-Stock Orders:
Most orders placed with gdielectronics.com that are "in-stock" usually ship
same day or next day. Because of this, gdielectronics.com does not guarantee
pre-shipping cancellations on any order('s) with "in-stock" items. Email us at
sales@gdielectronics.com as
soon as possible. Most orders are transmitted almost immediately to our
warehouses and we may not be able to cancel your order.
Pre-Shipping Cancellations for "Backordered" Items:
Backordered items may ship at
any time. Because of this, gdielectronics.com does not guarantee cancellations on
any orders containing back order items. However, customers may submit a
cancellation request for orders that have Backordered item’s by emails us at
sales@gdielectronics.com. Please allow 48 hours to ensure order has not shipped.
Credit Card Security
At GDI Electronicss you can shop with
confidence. We use industry standard encryption technology and secure commerce
servers to ensure your personal information is secured on-line. Making a credit
card purchase at GDI Electronicss is actually as secure as using your credit
card at a local store or shopping mall. We realize that you may be concerned
about how the information you provide on-line will be used. For more
information, see our complete
Privacy Statement.
Privacy Policy
Any documents, comments or other materials, and
any ideas or information contained therein, sent to gdielectronics.com by email or
otherwise materials shall be deemed to be non-confidential. gdielectronics.com
shall have no liability or obligation of any kind with respect to such Materials
and shall be free to reproduce, use, disclose, exhibit, display, transform,
create derivative works and distribute the Materials to others without
limitation.
At GDI Electronicss we are committed to protecting your privacy. We use the
information we collect about you to process orders and to provide a more
personalized shopping experience.
How does GDI Electronicss protect customer information?
When you place orders or access your account information, we offer the use of a
secure server powered by Yahoo. The secure server software (SSL) encrypts all
information you input before it is sent to us. Furthermore, all of the customer
data we collect is protected against unauthorized access.
GDI Electronicss does not sell, trade, or rent your personal information to
others. We may choose to do so in the future with trustworthy third parties, but
if you prefer to be removed from this list, please send us an e-mail stating so
at sales@gdielectronics.com. If
you use more than one e-mail address to shop with us, please list all of them in
your e-mail.
Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction. We reserve the right to modify this site's content at any time.
